Pre-information Form

This is an English translation provided for convenience. The Turkish version, Ön Bilgilendirme Formu, is the binding text and prevails in case of any difference.

This form informs you, before you add credits to your Eventora account, as required by Law No. 6502 on Consumer Protection and art. 5 of the Distance Contracts Regulation. It forms an integral part of the Distance Sales Agreement, and this information cannot be changed unless the parties explicitly agree otherwise.

1. Seller

You can send complaints through the same contact details; there is no separate complaints address.

2. Buyer

3. Main features of the service

Eventora is an online service that lets people and companies planning events create events, manage guest lists, send guests invitations and reminders by WhatsApp and SMS, collect RSVPs through voice calls placed with artificial intelligence, and build seating plans. What you buy is prepaid credits, used to pay for these services.

• 1 credit = 1 TRY, VAT (20%) included.
• A top-up may be any whole number from 100 to 1,000,000 credits.
• Credits are added to the balance of the account you choose right after your payment is confirmed, and the account’s members use them together.
• Credits never expire.
• Credits are spent oldest top-up first.

The unit prices on the date of this form are:

• An SMS part is 160 characters; when a message is split, each part is 153 characters. If the text contains a character outside the GSM-7 character set (for example ş, ğ, ı, İ), a part is 70 characters, or 67 when split.
• A voice call with artificial intelligence is charged once, when the guest answers (the call is completed or the guest asks to be called back); its length and the number of attempts do not change the charge. Calls that go unanswered and calls that reach voicemail are not charged.
• When a campaign starts, it reserves credits equal to its estimated cost; when the campaign ends, the credits for the real usage are deducted and the rest of the reservation returns to the balance. Failed sends and unanswered calls are not charged.
• If the real usage exceeds the reservation, the excess is deducted in full and the balance may go below zero; no new spending is then possible until the account tops up again.
• Current unit prices are published on the pricing page; each spend is charged at the unit price in effect when it takes place.

4. Total price

There is no shipping, delivery or other extra cost. The internet connection you use to place the order costs nothing beyond your usual tariff.

5. Payment

• Payment is made through the payment form of iyzico Ödeme Hizmetleri A.Ş. by credit or debit card, as a single payment (no instalments), with 3-D Secure authentication.
• Your card details are entered only on iyzico’s form and never reach Eventora; Eventora does not store card details.
• The payment is complete when the result received from iyzico has been verified on Eventora’s server. If the payment fails, you are not charged and no credits are added.
• There are no delivery restrictions; the service is provided entirely electronically.

6. Performance

• Credits are added to your account’s balance right after your payment is confirmed. This is the delivery of the credits bought.
• The services paid for with credits are provided when you or your account’s members start an action: when an event is created, a message is sent or a guest answers a call.
• Every successful payment is invoiced for exactly the amount paid (VAT included), with an e-Arşiv invoice or an e-Fatura, emailed to the address in your billing profile.

7. Right of withdrawal

• You may withdraw from each top-up within 14 days from the day its payment was made, without giving any reason and without paying any penalty.
• The right of withdrawal can be used for the unspent part of that top-up. 1 TRY (VAT included) is refunded for each unspent credit.
• Example: if you add 2,500 credits to an account with a zero balance, spend 300 credits in the following 10 days and withdraw on day 10, you get 2,200 TRY back.
• The money is refunded within 14 days from the date your notice of withdrawal reaches us, to the card used for the payment, through iyzico, in a single payment and at no cost to you.
• After the 14-day period, the price of unspent credits is not refunded; those credits stay in your account and never expire.
• Deleting an event does not refund the credits spent on it.

The detailed rules are in article 11 of the Distance Sales Agreement, and a plain summary is on the Cancellation and Refunds page.

8. Exception to the right of withdrawal

Before paying, you explicitly ask and agree that the credits be added at once and that the services begin within the 14-day withdrawal period. Every credit you spend pays for a service whose performance began, and which was performed, with your explicit consent. For this reason, your right of withdrawal ends for credits spent, under article 15(1)(h) of the Distance Contracts Regulation, and their price is not refunded.

9. Where to send the notice of withdrawal

It is enough for your notice of withdrawal to reach us in writing or on a durable medium (for example email) before the 14-day period ends:

• Email: destek@eventora.com.tr
• KEP: ironlabsteknoloji@hs06.kep.tr
• Post: GÖRELE MAH. USTA SK. NO: 28 İÇ KAPI NO: 1 BEYKOZ/İSTANBUL

You may use the model withdrawal form annexed to the Distance Sales Agreement or make any other clear statement of your decision to withdraw. Giving the payment’s date and amount in your notice, and sending it from your Eventora account’s email address where possible, speeds up your request.

10. Technical information

• Order steps: on the credits page you choose the quantity to add and the billing profile; the confirmation window shows the total price and your balance after the top-up; you accept the pre-information form and the Distance Sales Agreement, then complete the payment on iyzico’s payment page.
• Correcting input errors: before completing the payment, you can close the confirmation window to change the quantity or the billing profile, and you can edit your billing profile. If you go back from iyzico’s payment page, no payment is taken.
• Language: the agreement can be concluded in Turkish or English.
• Keeping the agreement: the pre-information form and agreement you accept are kept as they were at the time of acceptance, and a copy is sent to the email address in your billing profile. Information and documents about the transaction are kept for at least three years.

11. Complaints and dispute resolution

• You can send questions, requests and complaints to destek@eventora.com.tr, by phone to +90 536 764 76 21, or by post to GÖRELE MAH. USTA SK. NO: 28 İÇ KAPI NO: 1 BEYKOZ/İSTANBUL.
• Within the monetary limits set each year by the Ministry of Trade, you may apply to the consumer arbitration committee (tüketici hakem heyeti) where you live or where the transaction was made. Applications can also be made online through e-Devlet, via the Consumer Information System (TÜBİS).
• For disputes above those limits, you may go to the consumer court (tüketici mahkemesi). Under article 73/A of Law No. 6502, applying to a mediator is a precondition for filing a case at the consumer court.
• If you buy credits for commercial or professional purposes, the consumer-specific provisions do not apply to you; article 16 of the Distance Sales Agreement applies instead.

12. Confirmation

The Buyer confirms having read this Pre-information Form and having received electronically, before placing the order and taking on the obligation to pay, this information on the seller’s identity and contact details, the main features of the service, the total price including all taxes, payment and performance, the right of withdrawal, the end of the right of withdrawal for credits spent, and the complaint routes.