This English version is provided for convenience. If it differs from the Turkish version, the Turkish version prevails.
This page is for accounts in the Eventora mobile app (iPhone and Android) and web app (https://app.eventora.com.tr), provided by IRON LABS TEKNOLOJİ ANONİM ŞİRKETİ (“Eventora”). Deleting your account is free.
1. Delete your account yourself
This is the quickest way: you don’t need to apply, and your account is deleted at once.
In the mobile app (iPhone and Android):
- Open the Eventora app and sign in.
- Tap your profile picture at the top right, then your name; Settings opens.
- Tap Delete account at the bottom.
- Confirm it’s you (your password, a code sent to your phone, or signing in again with Google or Apple) and tap Delete account.
In the web app: sign in at https://app.eventora.com.tr, open Settings, choose Delete account and confirm the same way.
2. What is deleted and what is kept
- Deleted at once: your sign-in account (your Firebase user), and your name, email address and phone number on your user record; you are taken out of your teams.
- When the account closes: if you are the last member of the account, it closes: its events are archived and sends and calls under way stop. Guests’ personal data (guests, message texts and numbers, the calls’ numbers, outcomes, transcripts and recordings) is deleted 30 days after the account closes.
- Kept: invoices, payments and credit transactions, for as long as tax and commercial law require (5 years under the Tax Procedure Law, 10 years under the Turkish Commercial Code). Records of the agreements and consents you accepted are kept as evidence for at least the 3 years the law requires.
- Unspent credits: when an account closes, unspent credits can be refunded only within the 14-day period described in Cancellation and Refunds.
To delete only some of your data without deleting your account, you can delete an event or a guest yourself in the app. For anything else, use the Data Subject Request Form. Every retention period is in the Privacy Policy.
3. If you can’t sign in
If you have lost your password, your phone or your way into your account, send a deletion request with the form below, or write to kvkk@eventora.com.tr. We check that the account is yours by writing to the account’s email address or phone number, and settle your request within 30 days.